This blog was submitted by http://yelpmediation.com/.
Before your heart goes entirely aflutter upon realizing that it is possible to remove a Yelp review, know that it is a very difficult task, and that it’s not a possibility for every single one. Even if you happen to have only one negative Yelp review, it still might not be possible, in the end, to remove it. In essence, the answer to the question headlining this piece is a very heavily qualified Yes.
When a customer has given your business a negative review on Yelp, you can try contacting the reviewer yourself, or have an intermediary reach out to them. If this last is more the game plan you’re envisioning, then contact a service like Yelp Mediation; they’ll be able to help you out. Reaching out to unsatisfied customers to convince them to give your business another chance, to amend their review, or to remove it wholesale will require impeccable tact. It will also require strategy. Will you offer these possibly aggressive customers a refund? Will you offer them some complimentary services as a gesture of good will? It will depend on the situation.
Keep in mind that Yelp is not actually an “anything goes” type of place. If your business is reviewed by someone who violates Yelp’s content guidelines, you can flag their review. You can also contact Yelp about it and the review might be removed.